Vivo TukTuks® – Heber-Gi, S.A. de C.V. Last updated: [June 2025]
At Heber-Gi, S.A. de C.V. (hereinafter “Vivo TukTuks®”), located at Tamaulipas 216, Local A and B, Colonia Condesa, Alcaldía Cuauhtémoc, Zip Code 06140, Mexico City, we are committed to the protection of your personal data. This Privacy Notice describes how we collect, use, and protect your information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
1. Party Responsible for Personal Data Processing Heber-Gi, S.A. de C.V.
📍 Address: Tamaulipas 216, Local A y B, Col. Condesa, Cuauhtémoc, CDMX
📧 Email: info@vivotuktuk.com
📞 Phone: 55 5555 5555
2. Personal Data We Collect We may request the following data:
Full name
Phone number and/or WhatsApp
Email address
Billing information (if applicable)
Date, time, and type of tour
Start and end location of the tour
Payment record
Experience preferences
We do not request sensitive data.
3. Purposes of Data Processing Primary (Necessary):
To book and coordinate your tour.
To issue tax receipts/invoices.
To provide customer support and service.
To guarantee your safety via GPS and video surveillance.
Secondary (Optional):
Sending promotions and news.
Satisfaction surveys.
Advertising campaigns.
If you do not wish for your data to be used for secondary purposes, please send us an email at: info@vivotuktuk.com.
4. Security of Your Information We implement technical and administrative measures such as:
✅ Data encryption on our platform.
✅ Restricted access for authorized personnel only.
✅ Video surveillance systems in vehicles.
✅ Constant digital security updates.
5. Data Transfer We do not transfer or sell your data. It may only be shared with:
Legal authorities, if required by law.
Technology providers for payments and reservations, under a confidentiality agreement.
6. Monitoring Technologies For your safety, we use:
📍 GPS for real-time tracking.
📹 Security cameras inside the TukTuks. (These are not used for advertising purposes).
7. ARCO Rights You may Access, Rectify, Cancel, or Oppose the use of your data by sending an email with the subject line “ARCO Request” (“Solicitud ARCO”) to info@vivotuktuk.com, including:
Your full name.
The right you wish to exercise.
A copy of your official ID.
We will respond within a maximum of 20 business days.
8. Data Retention We will store your data only for the time necessary to fulfill the purposes described above. Subsequently, it will be securely deleted.
9. Changes to the Privacy Notice Any changes will be published at:
10. Acceptance By booking and using our services, you accept this Privacy Notice.
For questions or more information:
📧 redes@vivotuktuk.com | 📞 +52 1 55 3669 7351
