1. Introduction
Vivo TukTuks® offers sightseeing tours in Mexico City aboard tuk-tuk style vehicles, providing a safe, comfortable, fun, and immersive experience. By booking and using our services, the client accepts the following policies and terms of use.
2. Reservations and Payments
Reservations can be made through our website, WhatsApp, or authorized agencies.
Payment must be completed at the time of booking. Cash payments to the driver are not accepted.
Vivo TukTuks® reserves the right to cancel any reservation due to non-compliance with these policies or for security reasons.
3. Safety and Usage Rules
Vehicle Capacity: Maximum 2 passengers per tuk-tuk. Overcrowding is not permitted.
Minimum Age: 12 years and older (minors must be accompanied by an adult).
Monitoring: All tuk-tuks are equipped with GPS and security cameras.
Seat Belts: Mandatory use of seat belts during the entire journey.
Traffic Regulations: Respect for CDMX traffic regulations is mandatory.
Prohibited: Smoking, consuming alcohol, or using illicit substances during the tour.
4. Responsibility and Limitations
Vivo TukTuks® is not responsible for the quality of food or drinks at establishments suggested or included in the tours.
The service is exclusive to the contracted routes; deviations outside the agreed itinerary are not allowed.
In the event of heavy rain, road blockages, or causes of force majeure, the tour may be rescheduled or modified for safety reasons.
5. Cancellations and Refunds
Cancellations requested at least 24 hours in advance will receive a full refund.
Cancellations made with less than 24 hours’ notice are non-refundable.
If the passenger decides to end the tour early, no refunds (neither partial nor total) will be issued.
6. Damages, Cleaning, and Forgotten Items
Damages: The passenger will cover the total cost of any damage caused to the vehicle.
Cleaning: If the vehicle is soiled excessively (liquids, vomit, etc.), an extra cleaning fee will be charged.
Lost Items: Vivo TukTuks® is not responsible for forgotten belongings. If an item is recovered, the passenger must coordinate its delivery and cover shipping costs.
7. Legal Responsibility
The service is offered “as is” and “subject to availability.” We do not guarantee availability at all times.
Vivo TukTuks® is not responsible for delays, accidents, or unforeseen events outside of its direct control.
Users agree to indemnify Vivo TukTuks® against any claim arising from the improper use of the service.
8. Legislation and Dispute Resolution
Any conflict will be resolved in accordance with the applicable laws of Mexico City.
Both parties agree to attempt mediation before proceeding with legal actions.
9. Communications and Notifications
Vivo TukTuks® may send service updates via email or text message.
The user may unsubscribe from marketing communications at any time.
✅ By using our services, the client accepts all the above conditions.
📩 For more information or questions, contact us:
redes@vivotuktuk.com | https://vivotuktuk.com | ☎ 55 5555 5555
